Skor88 believes gambling should always be an enjoyable form of entertainment — never a source of financial stress or harm. This page outlines our commitment to responsible gambling, the tools available to every Malaysian player, and where to get help if you need it.
At Skor88, responsible gambling is not a checkbox — it's a fundamental part of how we operate. We serve thousands of Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond, and we take seriously the obligation that comes with that reach.
Whether you're betting on the EPL, following Liga Super Malaysia fixtures, spinning slots, or playing live baccarat — the experience should be fun, in control, and within your means. Gambling with money you cannot afford to lose, or chasing losses in the hope of winning them back, are the clearest warning signs that gambling has stopped being entertainment.
Our platform provides a full suite of player protection tools — deposit limits, session time caps, cooling-off periods, and self-exclusion — that are available to every registered user at any time, for free. These tools put control in your hands, and our support team is always available to help you use them.
"Skor88 is committed to providing a safe gambling environment for every Malaysian player. We will always prioritise player welfare over platform revenue, and we will never profit from a player's harm."
Problem gambling can develop gradually. Recognising these warning signs early — in yourself or someone you care about — is the first and most important step toward getting help.
Using rent, bill money, groceries budget, or borrowed funds to gamble is a clear red flag. Gambling should only ever come from your discretionary entertainment budget.
Continuing to place bets to win back previous losses — often escalating bet sizes — is one of the most common and dangerous patterns in problem gambling.
Spending far longer gambling than intended, regularly losing track of time during sessions, or finding that gambling is occupying increasing amounts of your day.
Feeling the need to lie about or conceal your gambling activity from people close to you is a significant indicator that your relationship with gambling may be unhealthy.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties, rather than as pure entertainment.
If you recognise any of these signs in yourself, please use the responsible gambling tools described on this page, or contact our support team to discuss your options. You are not alone, and help is available.
Every tool listed below is available to all registered players at no cost. You can activate or adjust these tools through your Account settings or by contacting our 24/7 support team directly.
Set a maximum daily, weekly, or monthly deposit cap on your account. Once the limit is reached, no further deposits are accepted until the next period. Limits can be reduced immediately; increases require a cooling-off period before taking effect.
Define the maximum amount you are willing to lose within a given time period. When your loss limit is reached, you will be unable to place further bets until the period resets. This prevents chasing-loss behaviour in real time.
Set a maximum duration for each gambling session. When your session time limit is reached, the platform will prompt you to stop and log out. This helps prevent extended, unplanned sessions that can lead to impulsive decisions.
Take a short break from gambling without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, your account is restricted and no deposits or bets can be placed.
Request to be excluded from the platform for a defined period — from6 months to 5 years — or permanently. Self-exclusion is processed promptly by our welfare team, and during the exclusion period all access to your account and marketing communications are blocked.
Enable regular pop-up reminders during your gaming sessions that display how long you've been playing and your net win/loss figure for the session. These prompts help you stay grounded and make informed decisions about whether to continue.
Self-exclusion is the most definitive player protection tool available on the platform. If you feel that gambling has become harmful, a self-exclusion request ensures you cannot access Skor88 for the duration you select. Our welfare team processes all self-exclusion requests as a top priority — within minutes of receiving your request, access is blocked.
Available Self-Exclusion Durations:
Important: Self-exclusion periods cannot be reversed early. If you select a 1-year exclusion, your account will remain blocked for the full12 months regardless of any reinstatement requests received during that time. This is by design — to protect you when it matters most.
Reach our 24/7 customer support through live chat on the platform. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request". Clearly state your intention to self-exclude and the duration you require.
Our team will verify your identity using your registered account details to ensure the self-exclusion request is processed on the correct account. This step takes just a few minutes via live chat.
Confirm your chosen exclusion period — 6 months, 1 year, 2 years, 5 years, or permanent. Our welfare team will walk you through the implications of each option without pressure, and will respect whichever duration you choose.
Your account is blocked within minutes of the request being confirmed. All marketing communications are ceased, and any outstanding Real Money Balance (excluding unmet bonus wagering) will be returned to you via your registered payment method after the required processing period.
At the end of your exclusion period, you may contact support to request account reinstatement. A mandatory7-day reflection period applies before reinstatement is processed. Permanent exclusions cannot be reversed. Before reinstating, we will direct you to responsible gambling resources and encourage you to use deposit limits from day one.
Deposit limits are one of the most effective tools for keeping gambling within a manageable budget. At Skor88, you can set limits across three time horizons — daily, weekly, and monthly — so you're always in control of how much goes into your account.
Cap the maximum amount you can deposit across any24-hour rolling window. Ideal for players who want fine-grained sessionby-session control of their spending. Resets each day at midnight (MYT).
Set a cap across any 7-day rolling period. Weekly limits complement daily limits and provide a broader safety net, particularly useful if you tend to gamble across multiple days in a week.
Define the maximum you will deposit in any 30-day period. Monthly limits are the most commonly used tool by players who budget their entertainment spend on a monthly basis alongside their regular expenses.
Limit Reduction vs. Increase: Reducing a deposit limit takes effect immediately. Increasing a limit or removing one requires a mandatory 7-day waiting period before the change takes effect. This prevents impulsive decisions made in the heat of a session from overiding your considered budget.
Take a moment to honestly consider the following questions. If you answer "yes" to two or more, we strongly encourage you to use our responsible gambling tools or reach out for support.
Have you ever spent more money gambling than you originally planned in a single session?
Have you borrowed money or sold possessions to fund gambling?
Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
Have you missed work, study commitments, or family events because of gambling?
Do you find yourself thinking about past gambling wins or planning your next session during non-gambling time?
Have you returned to the platform to try to win back money you've lost (chasing losses)?
Has gambling caused problems in your personal relationships, finances, or mental health?
Two or more "yes" answers? Please consider reaching out to the support resources listed below.
Skor88's own team is always available, but if you need support beyond what we can provide, the following organisations offer free, confidential assistance. All mentions below are text-only informational references.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24/7 for counseling, crisis intervention, and referal services.
A leading provider of free information, support, and counseling for people affected by problem gambling. GamCare offers online chat, phone support, and a national treatment service. (Text-only reference — not a clickable link.)
Befrienders Kuala Lumpur provides emotional support to those in distress or facing mental health challenges, including those related to gambling-induced stress and financial crisis. Available in English and Bahasa Melayu.
Our dedicated player welfare team is available around the clock via live chat. We speak English, Bahasa Melayu, and Chinese. Contact us any time to discuss limits, cooling-off, or self-exclusion — without judgment.
Skor88 Internal Support: Before reaching out to external organisations, you can always contact our Player Welfare team first at [email protected] (plain text, not a clickable link). Our team can help you set limits, initiate a cooling-off period, or process a self-exclusion request — all confidentially and without judgment. Your wellbeing genuinely comes first for us.
Age verification is mandatory for all accounts. Government-issued Malaysian ID is required during KYC. Any underage account is permanently suspended the moment it is identified, with all associated funds frozen and incidents reported as required by our licence.
Our platform monitors account activity patterns for indicators of problem gambling — including unusual session lengths, rapid bet escalation, or repeated loss-chasing behaviour. Where these are detected, our welfare team may proactively reach out to offer support.
Skor88 does not target problem gamblers with promotions, and our marketing does not depict gambling as a route to financial improvement or social status. Players who have self-excluded or set limits are automatically removed from all promotional communications.
Our support team is explicitly trained never to encourage players to increase deposit limits, reduce self-exclusion periods, or continue playing when they have indicated they want to stop. Player welfare always takes precedence over retention metrics.
All games on skor88 display their Return to Player (RTP) percentages and theoretical house edge. We believe informed players make better decisions, and providing this information is part of our commitment to responsible gambling.
All Skor88 customer support and welfare team members complete mandatory responsible gambling awareness training, equipping them to identify signs of problem gambling, respond appropriately, and connect affected players with the right resources.
Skor88 is here for the enjoyment — therill of a Liga Super Malaysia result, the spin of a jackpot, the live EPL markets. Play smart, set limits, and remember: it's always more fun when it stays in your control.
Need help right now? Reach our welfare team at [email protected] or via Live Chat — available 24/7 in English, Bahasa Melayu, and Chinese.